Supply system problem on OfficeJet Pro 9010e

[Morris2022]

My Officejet Pro 9010e (4 months old) has had its first cartridge replacement. Even after installing new HP ones via my instant ink subscription, I got a 'Supply System problem' indicating 'Yellow' as the issue.

I have done the printer reset, clean the ink cartridge electrical contacts, took cartridge in and out and the problem is still there. I dont have any other cartridges to test but the issue seems to be with the yellow one only. 

Oddly enough,  I managed to print 1 page before i started getting this error. 

Its quite frustrating when all you want to do is print a page!

[Anand_Andy]

Hi @Morris2022,

Welcome to the HP Support Community

I understand you are getting an error message Ink System Failure on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the printer prior to the issue?
• Was there any paper jam or carriage jam issue on the printer recently?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP Printers - An 'Ink System Failure' or 'System Supply Problem' Error Displays

Hope this helps! Keep me posted. 

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