Supply system problem

[Hedurhrj733]

My printer won't recognize the hp.printer cartridge.  Says the yellow is empty, it's brand new and won't print

[A_Gayathri]

Hi @Hedurhrj733 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8720 printer is showing a "Supply system problem" and doesn't recognize a brand-new yellow cartridge, here are steps to troubleshoot the issue:

1. Verify the Cartridge

• Check for Genuine HP Cartridges: Ensure you’re using a genuine HP cartridge. Non-HP cartridges can sometimes cause recognition issues.
• Inspect the Cartridge:
  • Check for protective tape covering the electrical contacts or ink nozzles and remove it if present.
  • Inspect the cartridge for physical damage or ink leaks.

2. Clean the Cartridge Contacts

• Power off the printer and unplug it.
• Gently clean the electrical contacts on the cartridge and inside the cartridge slot with a lint-free cloth slightly dampened with distilled water. Allow them to dry completely.
• Reinsert the cartridge firmly.

3. Reset the Printer

• Disconnect the power cord while the printer is on.
• Wait 60 seconds.
• Reconnect the power cord and turn on the printer.
• Check if the error clears.

4. Update the Printer Firmware Update the firmware on an HP printer

• Outdated firmware can sometimes cause cartridge recognition problems.
• Download and install the latest firmware for your printer from the HP support website.

5. Try a Different Cartridge

• If possible, try another yellow cartridge (preferably genuine HP) to rule out a defective cartridge.

6. Perform a Printer Hard Reset

• Remove all cartridges.
• Turn off the printer and unplug it for 10 minutes.
• Reinstall the cartridges and power on the printer.

7. Disable Cartridge Protection (If Applicable)

• Go to the printer's settings using the control panel or HP Smart app.
• Navigate to Settings > Preferences > Cartridge Protection and disable it if enabled.

8. Run a Diagnostic Report

• On the printer's control panel, select Setup > Printer Maintenance > Print Quality Report.
• Look for errors or patterns indicating a cartridge issue.

Refer to this document: HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Disp...

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!