THREE DAYS AGO REGARDING MY HP OfficeJet Pro 9015e All-in-One Printer Pr

[notpebkac]

Case Number [Personal Information Removed] – CREATED: THREE DAYS AGO AND STILL NO RESPONSE!!!

Product Description:	HP OfficeJet Pro 9015e All-in-One Printer
Product Number:	1G5L3A
Serial Number:	[Personal Information Removed]
Case Subject:	error states that "Depleted cartridges must be replaced".......it is a brand new cartridge. I shut off the printer several times and I loaded and unloaded all the cartridges several times. And I wiped off the printer heads already.

[A_Gayathri]

Hi @notpebkac ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 9015e All-in-One Printer error states that "Depleted cartridges must be replaced" Since you’ve already tried the basic steps, 
I am sorry for the inconvenience caused
here are a few additional things you could try:

• Check Cartridge Installation: Ensure that the new cartridge is installed correctly and seated properly. Sometimes, if it's not inserted firmly, the printer might not recognize it.
• Reset the Printer: Try performing a hard reset by turning off the printer, unplugging it for at least 60 seconds, and then plugging it back in and turning it on.
• Check for Firmware Updates: Occasionally, printer errors like this can be fixed by a firmware update. You can check for updates through the printer's control panel or via the HP Smart app.
• Cartridge Chip: Sometimes, the chip on the cartridge might be faulty or not properly aligned. You could try gently cleaning the cartridge contacts with a lint-free cloth and a little bit of distilled water or rubbing alcohol.
• Try Another New Cartridge: If possible, test the new cartridge in another printer or try another new cartridge in your printer. It could be a faulty cartridge, even if it's brand new.

I hope this helps. 

Take care and have a good day.

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