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‎10-18-2022 07:02 AM - last edited on ‎10-20-2022 07:43 AM by Retired

HP Recommended
Product: HP Neverstop Laser 1000a
Operating System: Microsoft Windows 11

TODAY I REFILL MY HP NEVERSTOP LASER 1000a, BUT THE INK LEVEL DID NOT INCREASE AFTER THE REFILL. I PURCHASE THE TONER FROM HP OFFICIAL WEBSITE. MY ORDER NUMBER IS #[Personal Information Removed]. PRODUCT NAME: HP 103A Black Original Neverstop Laser Toner Reload Kit. Part Number: W1103A. CAN ANYONE GUIDE ME IN THIS MATTER?

Category:
2 REPLIES 2

‎11-08-2022 03:36 AM

HP Recommended

Hi @PAPIASIP

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎11-09-2022 01:48 AM

HP Recommended

Hi @PAPIASIP,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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