Tango x printer

[Happyprincipal]

I just set up my new tango x printer but it says the ink cartridges are not recognized. However, my cartridges are in the printer and properly installed. 

[A_Gayathri]

Hi @Happyprincipa,

Welcome to the HP Support Community

I understand you are facing an issue with your Tango x printer ink cartridges are not recognized. Not to worry I will help you to get a resolution to resolve the issue.

May I know: 

Do you see any lights blinking on the control panel of the printer?

Have you observed any error codes on the display? 

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Happyprincipal]

Hello, 

The process did not work. When I attempted to update the firmware, I received a message that said, there is nothing to update on this device. 

[A_Gayathri]

@Happyprincipal,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!