The HP LaserJet Pro Printers - Cleaning the Printer customer support documet Properties?

[Gumlegs]

     Toner specks are now appearing on printed documents. the HP LaserJet Pro Printers - Cleaning the Printer .pdf instructs me to open the printer Properties. Where is the tab, button, switch that does this? It does not appear in the control panel on the front of the printer.

     Can anyone tell me where it is?

     HP technical support wants $20. for the information.

[Irfan_06]

Hi @Gumlegs,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the cleaning steps on this PDF link to to troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Gumlegs]

Dear Irwin6,

     I have not yet tried your solution, but I wanted to thank you very much for your response. I greatly appreciate it.

Gumlegs.

[Irfan_06]

Hi @Gumlegs,

Please perform the steps shared at your convenience to fix the issue.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now. However, you can respond to the same thread to continue the conversation. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!