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‎07-23-2022 04:54 PM

HP Recommended

The black ink on my Deskjet plus 4155 will not work.  It has a new full black cartridge in it.  I went through the cleaning instructions given from the virtual assistant but nothing has changed.

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33 people had the same question
1 REPLY 1

‎07-23-2022 11:37 PM - last edited on ‎09-21-2022 01:09 PM by Retired

HP Recommended

@Hfew 

 

Please try to remove the cartridges from the printer then follow these steps to perform a hard reset on the printer,

 

  • Press the Power button to turn on the product,
  • With the product turned on, disconnect the power cord from the rear of the product,
  • Unplug the power cord from the wall outlet,
  • Wait at least 15 seconds,
  • Plug the power cord back into the wall outlet,
  • Reconnect the power cord to the rear of the product,
  • If the product does not turn on by itself, press the power button to turn it on,
  • Printer comes back on and asks for the cartridges, then go ahead and put them back in.

HP Customer Support - Software and Driver Downloads 

Regards.

BH
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