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Locked

‎11-11-2022 06:39 AM

HP Recommended
Operating System: Microsoft Windows 11

The black ink cartridge is installed correctly but the black won't print. On the screed, it indicates the cartridge is full, but when I print the print report, it indicates that the cartridge is empty. The black ink cartridge is new.

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-15-2022 03:02 AM

HP Recommended

Hi @Mouse-Dad,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with printing in black. I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎11-15-2022 03:02 AM

HP Recommended

Hi @Mouse-Dad,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with printing in black. I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎11-16-2022 04:19 AM

HP Recommended

Hi @Mouse-Dad

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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