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Message 1 of 2
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Flag Post

The cartridge tray of my HP Color Laserjet CP1515n printer is stuck

HP Recommended
CP1515n
Microsoft Windows 10 (64-bit)

Hello everyone.
The cartridge drawer of my HP Color Laserjet CP1515n printer is stuck:
I can't take it out to change cartridges.
Could you help me, please ?
I also have another problem: the printer prints well in black and white but in color the vertical lines are not clear
Thank you in advance for your help.
Best regards,
Itsarinya

1 REPLY 1
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HP Support Agent
HP Support Agent
10,366 10,341 443 694
Message 2 of 2
Flag Post
HP Recommended

@itsarinya Welcome to HP Community!

 

I understand that the cartridge tray is stuck and you are getting vertical lines. 

 

Please pull upside the cartridge tray and try to pull the tray. Do not apply the force.

 

The vertical lines due to the drum are having lines. Please replace the toner cartridge and check.

 

If you are unable to pull the tray. I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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