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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Trong_Nguyen
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The following ink cartridge(s) must be replaced

HP Recommended
HP Envy 4502
Microsoft Windows 10 (64-bit)

When I had replaced the printer with new ink cartridges and the error message popped up and has persisted to stay there not allowing me to print anything or use any of the printer’s functions. I replaced the ink cartridges with multiple different cartridges but the error still is there, I have even cleaned the printer to make sure if there wasn’t any filth or dust disrupting the printer. Please tell me if there are any solutions, thank you.

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TEJ1602
HP Support Agent
HP Support Agent
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@Trong_Nguyen, Welcome to HP Support Community!

 

This could be an issue with the printer ink system. 

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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