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‎03-22-2022 10:43 AM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer

I replaced depleted ink carts with the designated HP 65 carts and "indicated cartridges are not communicating correctly with the printer" message showed up. I don't want to spend $40 more for new carts only to get the same message.  Is it the carts or the printer that is malfunctioning?

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3 people had the same question
3 REPLIES 3

‎03-29-2022 12:26 PM

HP Recommended

@DSP21

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

If you insert your old ink in, do you still get the error message?

 

Let us know 🙂


I am an HP Employee

2 people found this reply helpful
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‎03-29-2022 12:41 PM

HP Recommended

The old cart was recycled, but I purchased another cart and the error went away.  The defective cart was returned to Staples without any issue.  So the issue was a defective cart and my misreading of which cart was bad in the first place.  Problem solved.

 

Thanks for replying.

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‎03-30-2022 03:22 PM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Have a nice day and stay safe!:)


I am an HP Employee

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