The indicated cartridges are not communicating correctly with the printer.

[SamIAm423]

I have an error message on my HP ENVY Photo 7855 that says, “the indicated cartridges are not communicating with the printer. If the problem persists, replace the cartridges". I checked the ink status on my HP smart app and from the printer and both show that it's the black cartridge. I have tried restarting the printer, disconnecting power and reconnecting after 60 seconds, cleaning the contacts on both the printer and cartridge. I inserted a brand new HP cartridge and is correct for the model. Is there anything else I can try?

[sandytechy20 · Accepted solution]

@SamIAm423

Welcome to the HP support community.

I understand that you are getting a cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a cartridge issue, this might require one on one interaction with HP support.

I am sending you a private message with the steps to talk to HP support. 

Please check the mailbox icon at the top-right corner of this screen.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.