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The indicated cartridges are not communicating properly

HP Recommended
OfficeJet Pro 8715
Microsoft Windows 10 (64-bit)

I purchased my new HP OfficeJet Pro 8715 not too long ago and my ink nk cartridges were working fine with a second set ready to go.  All was fine and there was a bit of ink left.  This morning I get the "The indicated cartridges are not communicating properly" error message- for every cartridge-  and did all the things it said.  I reseated the existing cartridges that worked fine for months and weren't empty yet; I put in the new HP cartridges I had on deck, I cleaned the contacts on the new cartridges, I turned on/off the printer and removed power for 60+ seconds, then rebooted; I checked the firmware and there was one released April 5, 2021 (today)...and tried to update that but was told the update was already installed (auto update on the printer).  So, I thought, "I will reset the printer to factory settings to see if this error is due to the new firmware upgrade auto-installed".  However, HP, in its infinite wisdom, does NOT allow the printer to be resent to factory settings because there is a "Job" pending.  There isn't a "Job" just the error message about the cartridges not communicating properly.  So, I remove the cartridges to see if I could factory reset- nope, the fact that there are no cartridges is also a "job" and the printer will not allow itself to be factory reset.  Is there anyway to factory reset, back out this firmware?  At this point my next option is to buy a new, non-HP, printer that his  hopefully more user, error handling friendly. 

HP Support Agent
HP Support Agent
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HP Recommended

Hi @KLD1,


I'd like to help!


Are you using HP Genuine ink cartridges or 3rd party ink cartridges?


Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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