The ink cartridge is not communicating with the printer

[bluewave2]

I have a HP Envy Inspire and the ink cartridge is not communicating with the printer, Any suggestions??

[Raj_05]

Hi @bluewave2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the ink cartridge is not communicating with your HP ENVY Inspire 7955e All-in-One Printer, you can try the following steps to troubleshoot the issue.

Check the Cartridges:

• Ensure the ink cartridges are installed correctly. Remove and reinsert them to make sure they are seated properly.
• Check for any protective tape or plastic that might still be on the cartridges and remove it if necessary.

Clean the Contacts:

• Turn off the printer and unplug it from the power source.
• Carefully remove the ink cartridges.
• Use a soft, lint-free cloth lightly dampened with water to gently clean the contacts on both the cartridges and the printer.
• Allow the contacts to dry completely before reinstalling the cartridges.

Reset the Printer:

• With the printer turned on, unplug it from the power source.
• Wait for at least 60 seconds before plugging it back in.
• Turn the printer on and check if the issue is resolved.

Update Printer Firmware:

• Ensure that your printer’s firmware is up-to-date. You can check for updates through the HP Smart app or by visiting the HP support website.

Check for Cartridge Compatibility:

• Verify that the cartridges you are using are compatible with your HP ENVY Inspire 7955e.

Inspect for Damage:

• Check the cartridges and the cartridge slots for any visible damage. If you see any damage, you may need to replace the cartridges.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support