The printer does not print in color

[Friav]

Good afternoon, I have an HP lnk Tank Wireless 415 printer, when I try to print in color, it only prints with pink and blue tints. All paints are ok, tanks are ok. The paint doesn't even flow into the tubes. Although when printing in black there is no such problem. Help please

[Garp_senchau]

@Friav, Welcome to HP Support Community.

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you might be experiencing issues with the ink delivery system of your HP Ink Tank Wireless 415 printer. Here are a few steps you can follow to troubleshoot the problem:

Check Ink Levels:

• Ensure that all ink tanks are filled to the appropriate levels (between the minimum and maximum lines). Low ink levels can cause print quality issues.

Inspect Ink Valve:

• Before performing any maintenance, make sure the ink valve is unlocked. Turn the valve completely to the left (vertical position) to unlock it.

Run Printhead Cleaning:

• Access your printer’s maintenance settings and run a printhead cleaning cycle. This can help clear any blockages in the ink tubes.

Check Printheads:

• Make sure that the printheads are correctly installed and that they are not clogged. You may need to manually clean the printheads. Always follow the printer manual's instructions for cleaning.

Prime Ink System:

• Ensure that the ink system is properly primed. This involves making sure that the inks are properly flowing into the printheads.

Align Printer:

• Align the printer to ensure the best print quality. This can be done via the printer software.

Reset Printer:

• Sometimes resetting the printer can resolve issues. Turn off the printer, unplug it, wait a few minutes, and then plug it back in and turn it on.

For more detailed instructions on how to manage and troubleshoot ink issues, you can refer to HP Ink Tank 310, 410 printers - Color or black ink not printing, other print quality issues | HP® Su...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,