The printer is printing only Magenta and Black even after cleaning

[Vidhya17]

Since I added the ink to the cartridges, the printer is printing only magenta and black, even when cleaned from the app, still the problem isn’t solved

[Max3Aj]

@Vidhya17, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds frustrating to deal with this issue. Here are a few steps you can try to resolve it:
 

Check the Ink Cartridges: Ensure that the cyan and yellow cartridges are properly installed and not empty or clogged. Sometimes, even new cartridges can be defective.
 

Clean the Printhead: Perform a manual printhead cleaning. This can often be more effective than the automated cleaning from the app. You can usually find this option in your printer's maintenance menu.

Printhead Alignment: Run a printhead alignment from your printer's settings. Misaligned printheads can cause color issues.

Firmware Update: Make sure your printer's firmware is up to date. Sometimes, software updates can fix bugs related to print quality.

Reset the Printer: Try resetting your printer to its factory settings. This can sometimes resolve persistent issues.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support