The printer sounds like it is printing but only blank pages

[O7m]

Hp officejet pro6978 printing blank pages with new ink cartridges 

[Kuroi_Kenshi]

Hi @O7m,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP Officejet Pro 6978 Printing Blank Pages!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the Ink Levels:

• Make sure that the ink cartridges are properly installed and have sufficient ink. Even new cartridges could be defective or incorrectly seated.

Verify Ink Cartridge Compatibility:

• Ensure that the ink cartridges are compatible with your printer model.

Clean the Printhead:

• A clogged printhead could prevent ink from reaching the page. Use the printer’s menu to initiate a printhead cleaning cycle.

Check the Media Settings:

• Verify that the correct media type and print quality settings are selected in your printer driver.

Perform a Printer Reset:

• Power off the printer, unplug it for a couple of minutes, and then plug it back in and turn it on.

Check for Firmware Updates:

• Ensure your printer has the latest firmware installed, as updates may fix existing issues.

Run a Printer Diagnostic Report:

• Use your printer's settings to print a diagnostic report. This can help identify issues with print quality or hardware.

Check for Hardware Issues:

• Ensure that there are no blockages or jams in the printer.

I hope this helps.

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Best regards,