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‎10-10-2020 11:54 PM

HP Recommended

Hi so I just bought this printer and I’ve already installed hpsmart on my iPad. I’ve made a HP account. I can connect both the printer and iPad to the same WiFi. When I tried the test print from my iPad it was able to print the self test. But when I wanted to print my own document from the iPad through the HP smart app it stated the print is in progress but there’s no paper coming out (not printing the document). So where did I go wrong? How do I print from my iPad. Thank you

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2020 10:51 AM - last edited on ‎08-22-2024 06:31 AM by Retired

HP Recommended

Hi,

The HP Laserjet Pro M12w is not compatible with iOS, it is not AirPrint enabled, nor supported by the HP Smart app.

 

Spoiler
Easily print from mobile devices with Android™ version 4.4 or later or Google Chrome™ operating systems.

https://www8.hp.com/h20195/v2/GetPDF.aspx/4AA6-6597EEAP.pdf

 

 

Also, see below support document, it doesn't support any iOS printing solution:

https://support.hp.com/us-en/document/ish_2843711-2427128-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎10-11-2020 10:51 AM - last edited on ‎08-22-2024 06:31 AM by Retired

HP Recommended

Hi,

The HP Laserjet Pro M12w is not compatible with iOS, it is not AirPrint enabled, nor supported by the HP Smart app.

 

Spoiler
Easily print from mobile devices with Android™ version 4.4 or later or Google Chrome™ operating systems.

https://www8.hp.com/h20195/v2/GetPDF.aspx/4AA6-6597EEAP.pdf

 

 

Also, see below support document, it doesn't support any iOS printing solution:

https://support.hp.com/us-en/document/ish_2843711-2427128-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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