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‎09-08-2021 05:27 PM

HP Recommended
Product: Officejet 6500A Plus
Operating System: Microsoft Windows 10 (64-bit)

Loaded HP cartridges in the printhead and the same error message comes up. Is there a way to reset this printer? 

Category:
3 people had the same question
1 REPLY 1

‎09-26-2021 03:39 AM

HP Recommended

Hi@Onlyafleshwound,

 

Welcome to the HP Support community

.

Thanks for posting on the HP Support community.

 

I understand that post an update,your HP Officejet 6700 Premium e-All-in-One Printer displays an error stating "The Printhead installed is not intended for use in this printer, or is damaged."

You have done a remarkable job in troubleshooting this issue.

 

You're correct. The print head is not a customer removable part for this printer model. 

 

I suggest you perform a semi-full reset on the printer. This reset will restore the printer to it's original factory condition. A private message has been sent with the reset steps. 

 

Hope this information helps. Keep me posted.

All the best!

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