The scanner top won’t open so I can change ink cartri

[KW_63]

I have an HP Envy Photo 7164 and I need to change the black ink cartridge but I cannot lift the scanner and top to access the inside. I have tried lifting the lid using the handles on both sides but it only opens about 1 inch.

[Echo_Lake]

@KW_63

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. Turn on the printer.

2. Load plain white paper in the input tray.

3. Open the ink cartridge access door.

   

4. Wait until the carriage is idle and silent before you continue.

5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

   

6. Remove the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.

   

7. Remove the plastic tape.

   CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   

8. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

   NOTE: Install the color ink cartridge on the left and the black ink cartridge on the right.

   

9. Repeat these steps to install the other ink cartridge, if necessary.

10. Close the ink cartridge access door.

    The printer starts an initialization process. It is normal for the printer to make noises during this process. After the process completes, the printer prints an alignment page.

Hope this helps! Keep me posted for further assistance.
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