The yellow ink in my HP smart tank 7301 will not print

[Kb209]

my HP smart tank 7301 will not print using the yellow ink. I have done print head alignment as well as all 3 levels of print head cleaning

[Kuroi_Kenshi]

Hi @Kb209,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

If your HP Smart Tank 7301 is not printing yellow ink despite performing alignment and printhead cleaning, try these troubleshooting steps:

1. Check Ink Levels

• Ensure that the yellow ink tank has sufficient ink and that the ink is flowing properly.
• If the ink level is low, refill it and allow the ink to settle for a few minutes.

2. Remove and Reinsert the Printhead

• Power off the printer and remove the printhead.
• Check if the yellow ink nozzle is clogged, gently clean it with a lint-free cloth dampened with distilled water.
• Let it dry completely and then reinstall it firmly.

3. Run a Printhead Cleaning Again

• Go to your printer settings and run the printhead cleaning cycle again.
• Print a nozzle check page to see if the yellow ink is coming through.

4. Perform a Hard Reset

1. Turn off the printer and disconnect the power cord for 5 minutes.
2. Reconnect the power cord and turn the printer back on.
3. Try printing again.

5. Check for Air Bubbles in the Ink Line

• If you see air bubbles in the yellow ink tube, try gently tapping the ink tank to release them.
• Print a few test pages with yellow-heavy images to force the ink through.

6. Update Printer Firmware

• Ensure your printer’s firmware is up to date via the HP Smart app or the HP Support website.

Let me know how it goes.

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Best regards,