There is a problem with the printer or ink system. Turn printer off, then on. If problem persists,

[Marsbar13]

There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.  Yellow ink leak

[Sneha_01]

Hi @Marsbar13,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

We request you to Please help us with the Printer serial number or the product number in a private message for further assistance. Every printer has different settings.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

In the meantime, please the follow general steps.

 

Solution one: Remove the ink cartridges and the printhead, restart the printer, and then reinstall the printhead and the ink cartridges

Removing and reinstalling the ink cartridges and the printhead can clear the error displayed on the front panel.

Step 1: Remove the ink cartridges and the printhead

• Press the Power button to turn on the printer, if it is not already on.
• Open the ink cartridge access door, the carriage moves to the left side of the printer. Wait until the carriage stops moving before proceeding.
• Press each ink cartridge to unlock it, and then pull each ink cartridge straight out of the carriage.
• Close the ink cartridge access door.

Step 2: Restart the printer and reinstall the printhead and the ink cartridges

• Plug the power cord into the printer and the wall socket, if it was removed.
• Restart the printer and wait for the Install the printhead prompt on the printer display.
• Insert the printhead into the carriage, ensuring that the electrical contacts face the inside of the printer. As you guide the printhead into the carriage, it lowers into the carriage as it seats.
• Carefully lower the carriage latch to secure the printhead.
• Close the top cover and then touch Next on the front panel.
• Open the ink cartridge access door.
• Wait for Install ink cartridges to display on the front panel.
• Slide each ink cartridge back into its color-coded slot, and then gently push it forward until it clicks into place.
• Close the ink cartridge access door. If a faulty or empty ink cartridge error is displayed, replace the faulty or empty ink cartridge.

Solution two: Check the printer firmware version and update the printer firmware, if necessary

Steps to check and update the printer firmware. Click Here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Marsbar13]

Hi Rachel.  THE HP AGENT replace the toner for me, and it still stated the YELLOW is not working.  Your agent stated to contact HP back if it is still not working.  Because the YELLOW toner had lead all over my printer last time and it broke my printer.  He said he will give me a discount to get another printer.  

[Sneha_01]

HI @Marsbar13,
 

Welcome to HP Support Community.

Thank you so much for your response. I am glad the issue is resolved.

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Rachel571 

HP Support