There is a problem with the supply system. Try replacing the affected cartridge with a different, no

[ingridlinares10]

On 11/13/2024, I purchased a 4-pack of HP Ink Cartridges (952 XL Black, 952 Cyan, Magenta and Yellow). The pack was for my HP 8710 printer.  My printer ink had run out. It should be noted that at the time of purchasing the inks my printer was working perfectly, the only thing it needed was to refill it.  I have  always bought originals. That same night I proceeded to install the inks and immediately got the following message:

Supply System Problem

There is a problem with the supply system. Try replacing the affected cartridge with a different non empty cartridge.

I proceeded to look for information online for this troubleshooting and followed all the recommendations, however, the same message persisted. Everything indicated that the problem was with the new inks and the next day I proceeded to take them to the store to change them.  

Finally I go home and when I install the inks again I get the same message.

 
Regarding the printer, I have already presented my case to HP Support so that a certified technician can diagnose the problem, but  It has been 6 days and I have not received a response from HP Support.  I would appreciate any attention you can give to such an urgent and important matter. 

[Gaya1239]

Hi @ingridlinares10 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8710 printer and the HP 952 XL ink cartridges. It sounds like you've taken thoughtful steps to troubleshoot, but the problem persists. Here are some additional suggestions to resolve this issue:

Sorry for inconvenience 
 

Steps to Diagnose and Fix the Supply System Problem

Check Firmware Updates:

• Ensure your printer's firmware is up-to-date. Sometimes, outdated firmware can cause compatibility issues with genuine cartridges.
• To update:
  • Go to Settings > Printer Maintenance > Update the Printer on the printer's control panel.

Inspect the Cartridge Contacts:

• Turn off the printer and unplug it from the power source.
• Remove the ink cartridges and inspect the electrical contacts (gold or copper strips) on both the cartridges and inside the cartridge slots.
• Use a lint-free cloth slightly dampened with distilled water or isopropyl alcohol to clean the contacts gently.

Perform a Printer Reset:

• Turn off the printer and unplug it for at least 10 minutes.
• Press and hold the Power button for 15 seconds while unplugged.
• Plug the printer back in, turn it on, and reinstall the cartridges.

Test Individual Cartridges:

• Install one cartridge at a time to identify if a specific cartridge is causing the issue.
• If one cartridge triggers the error, it may be defective despite being new. Request a replacement from HP or the store.

Examine the Cartridge Lot Code:

• Verify that the lot codes on the cartridges match and are recent. Counterfeit or old stock could be the culprit. Look for anti-counterfeit labels or security seals.

Hard Reset the Printer:

• Resetting the printer to its factory settings can sometimes clear internal errors.
  • Navigate to Settings > Printer Maintenance > Restore Factory Settings on the control panel.
  • Reconfigure the printer and try the cartridges again.

Check Printer Hardware:

• If the error persists despite trying new cartridges, the issue might be with the printhead or the supply system hardware.
• You can attempt a manual printhead cleaning:
  • Remove the printhead following instructions in your printer’s manual.
  • Rinse it under warm, running water (do not use soap or cleaning agents).
  • Let it dry completely before reinstalling

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ingridlinares10]

Hi, I have made and repeated all the recommendations and I still get the same message.

[Gaya1239]

Hi @ingridlinares10 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!