There's a problem with the supply system error message

[gquint1]

Error message "There's a problem with the supply system" 

[Alden4]

Hi @gquint1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "There's a problem with the supply system" error message on your HP OfficeJet Pro 8725 All-in-One Printer usually points to an issue with the ink cartridges or the ink supply system itself. Here's a step-by-step guide to troubleshoot and resolve the issue.

Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on to see if the error persists.

Check Ink Cartridges

• Open the printer's cartridge access door.
• Ensure the cartridges are correctly seated and locked in place.
• Remove each cartridge and inspect it for any damage, leaks, or blockages.
• Gently clean the copper contacts on the cartridges with a lint-free cloth slightly moistened with water.
• Reinsert the cartridges, making sure they click into place.

Use Genuine HP Cartridges

• Verify that you are using genuine HP ink cartridges. Non-HP or refilled cartridges can sometimes cause supply system errors.
• If you're using non-HP cartridges, try replacing them with original HP cartridges.

Check for Blockages in the Ink Supply System

• Ensure there are no obstructions or dried ink in the cartridge or printhead area.
• Clean the printhead nozzles using the printer's built-in cleaning tool (accessible via the printer's control panel).

Update Printer Firmware

• Check if there are any firmware updates available for your printer. Sometimes, updating the firmware can resolve supply system errors.
• You can download updates from the HP Support website.

Reset the Printer

• Perform a semi-full reset of the printer:
  • Disconnect the printer from power while it is on.
  • Hold down the power button for 30 seconds, then release it.
  • Reconnect the printer to the power supply and turn it back on.

Perform a Printhead Cleaning/Alignment

• From the printer's control panel, navigate to Setup → Tools → Clean Printhead. Follow the instructions to clean the printhead and resolve any ink flow issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support