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‎09-27-2023 06:57 PM

HP Recommended
Product: HP OfficeJet Pro 9015e
Operating System: Microsoft Windows 11

I just upgraded to an HP OfficeJet Pro 9015e printer from a (now broken) 8620, so I'm staying in the HP family if I can.  My problem is that when this printer prints borderless photos from the computer, the images contain thin white horizontal lines (running the full 8.5" paper width) about 1" on center.  All connections, ink carts and print heads are new since the printer was just installed out of the box last night.  I deleted the 8620 printer from the computer and am running soley to the 9015e.  I am running on Windows 11.  I have printed using the newly installed HP Smart app as well as the resident Windows Photo Print app on the computer and the problem with full 8.5 x 11 borderless prints is the same on both.  How do I get a line-free borderless full page print using your HP Smart app or my Windows Photo Print app?

1 REPLY 1

‎10-05-2023 08:54 AM

HP Recommended

Hi @Zandertunz,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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