Third-Party Cartridges Blocked by HP 9010e Firmware – Need a Solution

[Nyks1]

Hello everyone,

A few years ago, I bought a HP 9010e. While installation, I deliberately did not activate HP+  ... to be able to use 3rd party ink cartridges. In the past, I had no issues by using third-party cartridges.

However, after installing these new cartridges, I receive the following error message:
"The specified printer cartridges have been blocked by the printer's firmware because they contain a non-HP chip. This printer is only intended for use with new or reused printer cartridges that contain a new or reused HP chip." (translated from german message text).

I have read in other threads that this issue might be related to the firmware. But why would that be the case if HP+ is not activated on my printer? It was never activated on my printer.

My printer's firmware version is MANHTNPP 1N005.2450B.00, automatically updated in December 2024. I have now disabled automatic firmware updates as of today.

I’d appreciate any advice or possible solutions! Thanks in advance!

[Dragon-Fur]

@Nyks1 

Welcome to the HP English Community --

There is a distinction between the requirements for HP+ service contract the the standard cartridge protection enforced on the printer.

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Which Ink Can be Used in the Printer?

 HP Ink - Learn About Supplies

Calls / Provides link to:

 HP Printers - Dynamic Security Enabled Printers

 Dragon Comments

The printer requires that all ink cartridges used in the printer include an HP chip embedded in the cartridge.

This limitation includes cartridges that are refilled (by you) and / or refilled and sold by any seller, or remanufactured .

This protection is called Dynamic Security.

There is no legal means of removing or bypassing the need for the HP chip in the ink cartridge.

HP does not sell, recommend, nor support any of used or refilled practices.

The use of of a used or refilled HP chipped cartridge might be tolerated by the printer.

Trouble with refilled / remanufactured ink?  See the ink seller for information, help, or support.

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Message Content References

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There is a lot of information in the following sections.

Why?

The answers to your questions include hidden complexity, some of which is important.

Depending on the subject and section, some information might be repeated.

Skip what you do not need.

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Excerpted from an OfficeJet Pro user manual for an "e" model printer in the series

 User Guide – HP OfficeJet Pro 9010e Series

Requirements for HP+ printers

This topic describes the requirements for HP+ printers.

Keep the printer connected to the Internet

HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.

During setup, you must connect the printer to the Internet using a supported network connection. After setup, you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.

Use Original HP cartridges

Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.

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Important

HP Instant Ink Print-by-Page subscription can be added to HP+ (but is not required).

--- --- --- --- --- --- --- ---

Things that are HP+

Note that HP+ assistance is only available for registered HP+ printers.

Reminder

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

Set up / enable HP+

HP+ printer setup (HP Smart app)

 Read >>> About HP Smart Advance for HP+ printers

And

 HP printers - Using advanced scanning features (HP Smart app)

 For example,

• HP Smart Advance features include Text Extract, Scribble, Book, Multi-Item, and ID Card.
• Document Sections
  • Save scans as searchable or editable text files
  • Scan pages from a book or magazine
  • Extract and edit text from scans
  • Scan multiple items at once
  • Scan and combine both sides of an ID card
  • Add notes or signatures to scans
  • Use the automated scan quality features

FAQ

• What is the HP Smart App and its requirements?
• What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
• What do I do if the advanced scan features are mission (HP Smart app)?
• Which non-HP+ printers are eligible for HP Smart Advance?

Remote Printing

If not done, follow up by reading the appropriate FAQ section in HP Printers - Print Anywhere with the HP Smart App

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“Print Anywhere” Supported on Select non-HP+ printers and HP+ Printers with HP+ enabled

  HP Printers - Print Anywhere with the HP Smart App

And

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

Minute 2.07 – “To use Print Anywhere”

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

Important Reference:  About HP Smart Advance for HP printers

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

AND

HP printers - Using advanced scanning features (HP Smart app)

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

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• HP OfficeJet 9010e All-in-One Printer series
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[Bitsmasher619]

I have the identical problem -same printer, same firmware. I was using a set of non HP cartridges for the past 6 months. They worked fine until yesterday after the screen showed a "firmware update" was applied overnight. I found no solution to revert to the old firmware so now I am forced to buy the overpriced HP ink. I may as well buy a new printer (non-HP!) there should be a law against this!!!

[TELPT]

Hello Bitsmasher, identical problem to you, yesterday.  I ordered an Epson Eco Tank and will never, ever buy another HP product.  Agree with you, I did not purchased knowing that non HP ink could not be used, I never knbew of that restriction and the printer worked fine for a long time.   I would never have done.  The only way to be heard is vote with your feet, do not ever buy an HP product again.  I will not.