Tiny font on HP Envy Pro 6400 from Word File on HP Laptop

[MasonKelsey]

I'm helping my sister who doesn't know anything about computers.  I'm a retired programmer and this has me stumped.
My syster's configuration is an HP Laptop with Windows 10 with a USB-to-USB hardwire connection to her HP Envy Pro 6400 printer.  She tried to print the contents of a Word file on her printer.  The Word file contents are Time Roman at 12 point font.  But the printer prints out at a tiny font, barely legible, with an inch between lines.  Obviously I need to reset something somewhere, but where?  I'll be going over to her house on Christmas Eve.  Can you help?

[Dragon-Fur]

@MasonKelsey 

Merry Christmas!  🎄

Normally, if the full driver software is installed and working as expected, the document prints according to the paper size selected using the True-Type embedded fonts in the document.  It's true that not all fonts are recognized by the printer translation software (formats the document into printer language) -- That said, shrinking the fonts down to micro-sized is not an expected result of font substitution (in my limited experience).

First thing to try >> Export the Document to PDF, Save and print the PDF formatted file.  If it works, at least the file is now on paper...

Consider uninstalling the existing printer software and reinstalling.

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Printer - Printer Software - Windows

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Basics - Printer Software

Note: Skip part(s) that are not relevant to your situation.

Uninstall the full driver printer software from Programs and Features

Restart computer and Sign in

Install a new copy of the Full Feature Software

Restart computer and Sign in

Full Feature Software / Full Driver printer software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP Easy Start Printer Setup Software – Offline Use Only 

After the software is installed, Restart the computer and log in

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Optional – Supported for your printer

Next – HP Universal Scan Software -

NOTE:  Model and Operating System version Dependent

Note:  HPUSS can be installed as standalone or installed after the full feature printer software.

 HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software. 

HPUSS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

After the software is installed, Restart the computer and sign in

HP Universal Scan Software provides a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

 HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY Pro 6400 All-in-One Printer series  

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People who own, use, and support HP devices.

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[MasonKelsey]

Problem solved.  Thanks.

I checked what the WORD Advanced settings were on my computer and then when I went to my sister's house I checked her settings.  They were identical!  That was strange.  But, I thought, maybe they had never been accepted as the default.  So I clicked on the Set Default button and tested it and IT WORKED!  Someone had rest the WORD Advanced Option for Fonts and never bothered to Set it as the Default.

Then I moved on to the next problem.  The output was the right size font but was missing lines.  My sister had not used the printer for over 6 months and my guess was that the ink cartridges had dried out.  So I drove to the Office Depot and bought a color/blank set of #67 HP ink cartridges and back home installed them in my sister's printer.  That, as I had expected, solved that problem too.  Thanks again for the help.

[Dragon-Fur]

@MasonKelsey 

Excellent.

I might misunderstand which setting you changed.

I'm aware of Font settings - and there is an Advanced tab in the Font menu / Set Default settings.

Whether I "get it" is unimportant in the context of having solved the setting issue -- merely a curiosity.

Happy Printing!

Example - Word Document Setup - Font Default

Word_Setup_Font_Default_1

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"