Toner cartridge not lasting as long as it shoukd

[Sylvia41]

I have brought a color laser 150nw and it states the cartridges should last approx 700 pages. I have printed approx 100 pages and the yellow has run out and all the other colours are running low 

Please can you advise in this as I feel its false advertising

[Nal_NR]

Hi @Sylvia41,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Are you using HP genuine cartridges?

Check ink or toner levels from the printer control panel

Many HP printers display ink and toner levels on the control panel.

Look for an Ink drop icon ( or ), a Cartridge icon , an Ink Levels menu, or a Toner Level indicator.

Check ink or toner levels with the HP Smart app

Use the HP Smart app to check the ink or toner levels for your printer.

Open the HP Smart app on your computer or mobile device.

View the Estimated supply levels next to the printer image. It might take a few minutes for the ink or toner levels to display.

You may refer to this document for other options

For print quality issues. Click here

Update Firmware

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sylvia41]

Hi, yes they are genuine and the ones that came with the printer that said on the box they would do 700 pages. They have done 200 and all the colours are at zero percent and it has now stopped printing. I know how to check the ink levels as that is what I have been keeping an eye on.  Its not even close to 700 so I feel it has been misadvertised and I would not have purchased it if I had known they would only last for 200 pages 

[Nal_NR]

Hi @Sylvia41,

We are sorry that the issue was not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!