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‎05-06-2022 07:58 AM

HP Recommended
Operating System: macOS 12.0 Monterey

I have a Neverstop Laser MFP1202W that I just attempted to add toner too. All went well except I cannot remove the cartridge from the printer. It will not rotate or lift out. It inserted well and loaded ok. It currently shows that there is no printer head - but there is new one and this is first reload of toner into it.

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4 people had the same question
1 REPLY 1

‎05-09-2022 08:12 AM

HP Recommended

@jrompesm

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
This seems like a hardware issue with the printer. Kindly perform the steps mentioned in this document - https://support.hp.com/sg-en/document/ish_3895154-3895091-16 By the end of the article you will be able to isolate the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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