Toner communication error

[MSchwarzschild]

I have a toner cartridge that cannot communicate with the printer.  That was the error message. I put a new cartridge in and the printer is working again.  I'd like to get a refund for the defective cartridge.

Please advise.

[Hawks_Eye]

Hi @MSchwarzschild 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

The "Toner communication error" on your HP LaserJet M110we printer typically indicates an issue with the toner cartridge or its connection to the printer. 

Here are some steps to troubleshoot:

Check the Toner Cartridge:

Remove the toner cartridge and inspect it for any visible damage or debris on the contact points.

Gently clean the cartridge's metal contacts with a lint-free cloth and reinsert it securely.

Verify Cartridge Compatibility:

Ensure the toner cartridge is compatible with the HP LaserJet M110we. 

Third-party or non-genuine cartridges may cause communication errors.

Reset the Printer:

Turn off the printer, unplug it from the power source, and wait for about 30 seconds.

Plug it back in and turn it on to reset the printer.

Update Firmware:

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[MSchwarzschild]

I had already done all the things you mentioned.  It is a defective HP original cartridge.

Please advise on how I can return it and get a refund.

Thank you,
Marc

[Hawks_Eye]

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[MSchwarzschild]

Hi,

The issue is not resolved.  The toner cartridge is defective.  I'd like a replacement please.  Who can take care of that for me?  The HP regular warranty service forms don't work for this because toner cartridges are not one of the options in the drop down lists.  Please send me contact information for an appropriate person to help me.

Thank you,
Marc

[Hawks_Eye]

Hi @MSchwarzschild 

I'm sending out a private message with the contact details to reach the concerned team to get this issue sorted.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye