Toner is incompatible MFP178NW regional reset needed

[Shankar31]

I bought my printer 4 years ago in Singapore but have moved to UK since,  the toner i bought here 117 series is not compatible. I understand my printer needs a region code change, but i am not able to get in touch with any live support from HP despite trying for the last three days which is befuddling. Looks like they have stopped phone support and virtual assistant cannot solve this problem. What are my options to get in touch with them? 

Any pointers would be appreciated. Thanks

[Irfan_06]

Hi @Shankar31,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Shankar31]

Hi Irwin

Thanks for my help

My printer model.is MFP 178NW

The printer is connected wirelessly 

I have a HP smart app on my phone and HP assistant on my phone.

I have a mac laptop and no windows

I have toner from both regions 119 from Singapore and 117 series for UK, however the toner from Singapore (119 series) have run out of ink and are not printing anymore.

[Irfan_06 · Accepted solution]

Hi @Shankar31,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support