Toner kit never stop 1200 w cannot turn it 180

[Safia_gh]

Hi,

I want to refill neverstop 1200 w printer. But the toner kit can't turn it 180 degrees to refill. What should I do? What is the problem?

[A_Gayathri]

Hi @Safia_gh ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble turning the toner kit 180 degrees to refill your HP Neverstop Laser MFP 1200w printer, there might be a few reasons for this issue:

• Improper Alignment: Make sure you are aligning the toner kit correctly with the printer. There may be specific grooves or guides that need to be matched up for the toner kit to turn smoothly.
• Obstruction: Check for any obstructions or debris that might be preventing the toner kit from turning properly. Sometimes, a small piece of paper or toner residue can get in the way.
• Mechanical Issue: There could be a mechanical problem with the toner kit or the printer itself that's preventing it from turning as it should.
• User Error: Ensure that you're following the refill instructions provided by HP correctly. It's possible that there's a step you're missing or performing incorrectly.
• Safety Feature: Some printers have safety features built in that prevent the toner kit from being removed or turned if certain conditions aren't met. Check the user manual or documentation to see if there are any specific requirements you need to fulfill before refilling the toner.

Refer to this document: HP Neverstop Laser MFP 1200 Printer series user manual

I hope this helps. 

Take care and have a good day.

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