• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-13-2021 03:51 AM

HP Recommended
Product: MFP M28w
Operating System: Microsoft Windows 10 (64-bit)

I've got this newly bought MFP M28w. Yesterday, HP Smart gave a warning that the toner was almost empty and I should buy a new toner. According to the productpage of the HP 44A toner, it should at least last for a 1000 pages, I was only able to print 262 pages. How is this possible?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-13-2021 04:38 AM

HP Recommended

If that is the cartridge you got in the box with the new printer that one can print 500 pages at 5% coverage,  if you print with higher coverage you can print under 500 pages.

 

The new cartridge you buy can print 1000 pages at 5% coverage.




My profile on LinkedIn

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎10-13-2021 04:14 AM

HP Recommended

The Smart App can be wrong. Print yourself a supplies status page to be 100% sure in toner level.




My profile on LinkedIn

Was this reply helpful? Yes No

‎10-13-2021 04:27 AM

HP Recommended

This is the status page, the toner status is "very low":

 

HP Statuspage.jpeg

Was this reply helpful? Yes No

‎10-13-2021 04:38 AM

HP Recommended

If that is the cartridge you got in the box with the new printer that one can print 500 pages at 5% coverage,  if you print with higher coverage you can print under 500 pages.

 

The new cartridge you buy can print 1000 pages at 5% coverage.




My profile on LinkedIn

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.