Toners MFP283fdw

[Ford42]

I recently purchased toners (all 4).  When I was in the Smart App, it informed that one or more of my toners were not authentic HP toners.  I purchased through the HP website.  Additionally, I can here at least one of the toners making a rolling sound (drum?).  Thanks for any help you can be of.

[Garp_senchau]

@Ford42, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. HP recommends using genuine HP ink or toner supplies available from the HP Store. Go to HP Anti Counterfeiting and Fraud Program for more information on using authentic HP cartridges.

If the error displays with genuine HP cartridges, select No, OK, or Continue. If the print job completes, the issue is resolved but you might need to dismiss the message every time you print until the cartridges are depleted. Otherwise continue with these steps to resolve the issue.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.
2. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
3. Unplug the power cord from the power source.
4. Wait 60 seconds.
5. Connect the power cord directly to a wall outlet and to the printer.
6. Turn on the printer to complete the reset.

Replace the problem cartridge

Installing a new cartridge usually resolves cartridge errors.

1. Obtain a replacement cartridge.

• Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
• Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
2. Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
3. Repeat these steps to replace any other cartridges indicated in the error message.
4. Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,