Total loss of print quality - tried all the 'fixes!'

[LeoSoph]

My printer has stopped printing any ink properly. I've replaced the cartridges (I'm on the instant ink service so all HP), I've tried all the cleaning / alignement tests, nothing has worked. I can't print any diagnostic info as print is so bad nothing is legible. All that prints are a few random broken lines at the most. Anyone know of anything else I can try!?

[Jay_G24]

Hi @LeoSoph,

I'd like to help!

I understand you are facing the print quality issue.

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[LeoSoph]

My printer is out of warranty so what are my possible solutions?

[Jay_G24]

You may reach the HP Phone Support team for service/ upgrade options.

Follow the instructions below to reach them:

1) Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day!