Tri-Color Cartridge Incorrectly Installed

[Napsman]

HP Tri-Color Cartridge Incorrectly Installed.

Despite having done this operation numerous times, I recently got this error.

The color cartridge is installed in the left slot, the printer drivers are updated, I've changed a few color cartridges, to no avail

My  printer is: HP OfficeJet 4500 G510 n-z

[Kumar0307]

@Napsman, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not accepting the color ink cartridge.

Make sure you are using HP inks.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Insert the old/alternate ink cartridge(if available) and check if the error persists. If no error, then the new one is defective.

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

If the issue persists with more than one color ink cartridge, I'm afraid the printer has gone bad.

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Echo_Lake]

@Napsman @Jsweat

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did you make any changes to the settings of your PC prior to the issue?
• Could you please share the picture of the error message?

Keep me posted for further assistance.