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‎10-15-2023 08:10 AM

HP Recommended
Product: HP ENVY 4527 All-in-One Printer
Operating System: iOS

Hi I have an instant ink subscription since 2018 and are using the original starter inks as used the printer very infrequently. Recently we have started using the printer more frequently. 

Unfortunately the red ink is not working at all, it doesn’t show on any print quality or printer status report. Even after running multiple cartridge/head clean and alignment tasks. 

The printer is reporting to HP that the levels are 50% and therefore fine which doesn’t help. 

please advise

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