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‎10-13-2021 01:33 PM

HP Recommended
Product: ENVY 6000e series

HP ENVY 6000e series is in the middle of set up and it is saying a Cartridge Problem and I think it is with the black ink. I am using the 2 ink cartidge's that came with the printer so I am not sure what the issue is or how to fix it. 

Category:
1 REPLY 1

‎10-17-2021 06:34 AM

HP Recommended

@ONEILL2, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to complete the printer setup due to this error.

 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Use HP ink cartridges.

 

Kindly perform the steps mentioned in this document - Ink cartridge error

 

If the error persists, you may get a replacement printer from the place you bought this, or please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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