Trying to set up my new office jet pro 8120e but yellow cartridge not communicating- help!!

[NA1370]

Set up issues with 0ffice jet pro 8120e. Yellow set up cartridge not communicating- please help

[Hawks_Eye]

Hi @NA1370 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're encountering a frustrating issue with the yellow setup cartridge on your HP OfficeJet Pro 8120e. Here are some steps to help resolve this:

1. Check Cartridge Installation

• Open the printer's cartridge access door and ensure the yellow setup cartridge is securely seated in its slot.
• Remove the cartridge, inspect it for any damage, and reinsert it firmly until it clicks into place.

2. Clean the Cartridge Contacts

• Turn off the printer and unplug it from the power source.
• Remove the yellow cartridge and gently clean the electrical contacts on the cartridge and inside the printer using a lint-free cloth slightly dampened with distilled water.
• Allow the contacts to dry completely before reinserting the cartridge.

3. Reset the Printer

• With the printer turned on, unplug it from the power source.
• Wait for 60 seconds, then plug it back in and turn it on.
• This can help clear any temporary errors.

4. Update Printer Firmware

• Update the firmware on an HP printer | HP® Support
• Follow the instructions to install the update, as it may resolve communication issues with the setup cartridges.

5. Use the HP Smart App

• Open the HP Smart app on your computer or mobile device.
• Follow the app's prompts to troubleshoot and resolve cartridge-related issues.

Let me know how these steps work for you or if you need further guidance! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[NA1370]

Hi,

Sorry for the delayed response.

I have followed the instructions you have supplied but the problem still persists. I think there is a problem with the yellow cartridge supplied with the printer. Is it possible to send a replacement cartridge?

thanks

na1370

[Hawks_Eye]

@NA1370 

Thank you for reaching out and letting us know about the issue with your printer. We sincerely apologize for any inconvenience caused.

As you've already followed the troubleshooting steps provided, it does seem like there might be an issue with the yellow cartridge supplied with your OfficeJet Pro 8120e. 

We're more than happy to assist further. I'm sending you a private message to guide you on the next steps.

Take care and have a great day!

Regards,

Hawks_Eye