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‎08-05-2024 12:36 PM

HP Recommended

I'm getting an error message that the cyan cartridge is defective. I've replaced with a new cartridge and cleaned the port. I'm trying to reach customer support but I can't get past the phone tree which doesn't recognize the serial number (I've tried a dozen times and the number is correct). Any thoughts?

 

Category:
1 REPLY 1

‎08-07-2024 10:05 AM

HP Recommended

Hi @HallieBozzi,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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