Turning Off Automatic Updates

[Rpbmeb]

How can I turn off my automatic updates on my HP OfficeJet 9020, when I go to turn it off, I get "This feature has been locked by the person who set up the printer." I don't ever remember setting up a password or locking this feature. Would having      HP +, cause this feature to be deactivated?

[Irfan_06]

Hi @Rpbmeb,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Request you to follow the steps below to fix the issue.

To disable automatic firmware updates from the Control Panel/ Front Panel, follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon, Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
2. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes. 

Link for Printer Control Panel Document:  https://support.hp.com/ph-en/document/ish_5817551-5817617-16

 If you are unable to change the Printer Update options and if you are getting a message, this option is locked.

Please follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon. 
2. Then scroll down to Printer Maintenance and select it. Then scroll down to Restore and select it.
3. Then select Restore Factory defaults. When prompted to confirm the action, please select Yes. 
4. This will restore the printer to factory defaults and the printer will restart. Once the printer is restarted, On the control panel/ front panel of the printer touch Setup or the Gear Icon 
5. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
6. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes.
7. Then connect the printer back to the network.

 To disable automatic updates from the EWS (Embedded Web Server) page of the printer, follow the instructions below:

1. Open a browser and enter the IP address of the printer in the address bar. 

Link for the document on how to find the IP address of the printer:  https://support.hp.com/us-en/document/ish_6039801-6039767-16

1. You might get a message 
2. If you get that message, click on Advanced and click on Continue to “IP address of the printer”(Unsafe). This will open the EWS Page of the printer.
3. In the EWS page of the printer click on Tools Tab, then click on Printer Updates and click on “Firmware Updates”. Then select the option Do not check for Updates and click on Apply.
4. If the option “Do not check" of updates is disabled, then you will have to restore the factory defaults of the printer. To restore factory defaults on the printer, access the EWS page of the printer and click on the Settings Tab. Then click on Restore Defaults and click on “Restore Factory Defaults.
5. After restoring factory defaults, the printer will restart. Then you will have to connect the printer to the network. Once the printer is connected to the network, you access the EWS page and of the printer click on Tools Tab, then click on Printer Updates and click on “Firmware Updates”. Then select the option Do not check for Updates and click on Apply.

If the firmware update changes back to Automatic again, follow the above procedure to disable the automatic firmware update and then access the EWS page of the printer and change the firmware settings. To do so, follow the instruction below:

1. In the EWS page of the printer click on Settings, then click on Security and click on Administrator Settings.

Note: When you enable web services on the printer, you might get a prompt to check for updates, choose no. If you choose yes, by default the Check for updates will automatically be selected and that will enable automatic updates.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support