Two defective color ink cartridges in a row

[ArtemisTwo]

I use genuine HP ink cartridges, they come from the HP Store on amazon.com, and the printer recognizes them as such when I install them. The last tri-color cartridge I installed printed very little magenta, but since it was a new cartridge and not cheap, I ran with it until it just annoyed me too much. I just installed a brand new color cartridge; magenta is fine, but the other two colors appear to be non-existent. I've cleaned and realigned twice now, but there's no change in the result. I buy these cartridges in advance, so returning them is not an option, but I can't afford to waste money like this. Is there something else I could be doing to wake these cartridges up?

[Irfan_06]

Hi @ArtemisTwo,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It seems like an issue with the ink cartridges as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support