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‎03-28-2026 05:17 PM

HP Recommended
Product: HP LaserJet MFP M140we Printer
Operating System: Microsoft Windows 11

UPS seems to have delayed my return of Instant Ink toner cartridge- it was accepted and moved a few cities then got delayed for weeks in VA. I doubt it will ever get to where it’s supposed to.. am I off the hook since I shipped it and UPS shows when I dropped it off?

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1 REPLY 1

‎03-30-2026 02:46 AM

HP Recommended

Hi @DeeMR1 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'd like to help you with your Instant Ink issue.

 

I'll do everything I can to help get this sorted for you. 😊

 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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