Unable to Print Photo

[JOinFL]

Hi..

I'm new here, and I've been trying to print a 5 x 7 color photo from my HP Printer.  When it come out, it has no picture, just black vertical lines.  If I print from my main paper tray with regular paper, the picture comes out great.  Help...  Thanks.

Jo in FL

[A_Gayathri]

Hi @JOinFL,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with printing photos from your HP OfficeJet Pro 9025. Here are some steps you can try to resolve the issue:

Check Print Settings:

• Ensure that you're selecting the correct paper type and size for photo printing in the print settings. Use photo paper settings and select the appropriate paper size (5 x 7).

Update Printer Drivers:

• Make sure you have the latest printer drivers installed. You can download the latest drivers from the HP Support website.

Check Ink Levels:

• Verify that your ink cartridges have sufficient ink. Sometimes, low ink can cause issues with color printing.

Print Quality Settings:

• Adjust the print quality settings. Go to the printer properties in your print dialog and select a higher print quality, such as "Best" or "High Quality."

Clean Printheads:

• Perform a printhead cleaning using the printer's maintenance options. This can help clear any clogs that might be affecting print quality.

Use Genuine HP Photo Paper:

• Ensure you're using high-quality, genuine HP photo paper. Non-HP photo paper might not work well with your printer.

Check for Paper Jams or Misfeeds:

• Make sure there are no paper jams or misfeeds in the photo paper tray.

Printer Firmware Update: Update the firmware on an HP printer

• Check if there’s a firmware update available for your printer. Sometimes updates can resolve printing issues.

Test Another Photo Paper:

• Try printing on a different type or brand of photo paper to see if the issue persists.

Refer to this document: HP OfficeJet Pro 9025 All-in-One Printer User manual

please refer to Product specifications 

I hope this helps. 

Take care and have a good day.

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