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HP Recommended
HP OfficeJet Pro 9025 All-in-One Printer
Microsoft Windows 10 (64-bit)

Hi..

I'm new here, and I've been trying to print a 5 x 7 color photo from my HP Printer.  When it come out, it has no picture, just black vertical lines.  If I print from my main paper tray with regular paper, the picture comes out great.  Help...  Thanks.

 

Jo in FL

1 REPLY 1
HP Recommended

Hi @JOinFL,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are facing an issue with printing photos from your HP OfficeJet Pro 9025. Here are some steps you can try to resolve the issue:

 

Check Print Settings:

  • Ensure that you're selecting the correct paper type and size for photo printing in the print settings. Use photo paper settings and select the appropriate paper size (5 x 7).

Update Printer Drivers:

  • Make sure you have the latest printer drivers installed. You can download the latest drivers from the HP Support website.

Check Ink Levels:

  • Verify that your ink cartridges have sufficient ink. Sometimes, low ink can cause issues with color printing.

Print Quality Settings:

  • Adjust the print quality settings. Go to the printer properties in your print dialog and select a higher print quality, such as "Best" or "High Quality."

Clean Printheads:

  • Perform a printhead cleaning using the printer's maintenance options. This can help clear any clogs that might be affecting print quality.

Use Genuine HP Photo Paper:

  • Ensure you're using high-quality, genuine HP photo paper. Non-HP photo paper might not work well with your printer.

Check for Paper Jams or Misfeeds:

  • Make sure there are no paper jams or misfeeds in the photo paper tray.

Printer Firmware Update: Update the firmware on an HP printer

  • Check if there’s a firmware update available for your printer. Sometimes updates can resolve printing issues.

Test Another Photo Paper:

  • Try printing on a different type or brand of photo paper to see if the issue persists.

Refer to this document: HP OfficeJet Pro 9025 All-in-One Printer User manual

please refer to Product specifications 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.