Unable to Print with Purchased Ink Due to Expired Credit Card – Extremely Frustrating

[SylviaBHam]

I’m reaching out as a long-time HP customer who is genuinely confused and frustrated by a recent experience. I attempted to print an important, time-sensitive document using my HP printer—only to find that printing was completely blocked. Has anyone else run into this? 

What shocked me most is that I wasn’t trying to use third-party ink or anything out of the ordinary. I was using HP Ink, purchased through my monthly subscription program. The issue? My credit card on file had expired.

I fully understand the need to update payment information for future billing—but I fail to see how that justifies disabling a core function of a product I own, using HP ink I already paid for. This feels less like a technical safeguard and more like an overreach.

Can someone please explain the rationale behind this policy? Preventing customers from printing with ink they’ve already purchased seems unreasonable and unnecessarily punitive.

I’d appreciate a clear response—and ideally, a reconsideration of how this system is set up. 

Thank you.

[Valsimot]

You didn't pay for ink, ink is free. You are paying monthly for printed pages, not for ink. That is a big difference.

Once you cancel your subscription or don't pay, the printer will no longer print pages because of the missing payment.