Unable to access print quality tools and alignment tools

[Scando3221]

The print quality is bad and there are no alignment or print quality tools in the App.

[Irfan_06]

Hi @Scando3221,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with print quality on your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware using this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Scando3221]

Hi Irwin6,

I tried the solution of removing black cartridge, turning it upside down for a day, and there was no difference.  Then I tried the updating of the HPSmart software, and that also made no difference.  What is happening is, suppose this message was printed, you would only see the top half of each line of text.  That is the problem.  I went to printer settings in the app and selected print quality tools - and it still states that these tools are not available on this printer.

I also have a model 3450 all in one, and it prints fine.  But I want the 7855 to print properly.

Thank you,  Steve

[Irfan_06]

Hi @Scando3221,

I am sorry to hear that the above steps did not help much.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support