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‎04-22-2021 01:09 PM

HP Recommended
Product: CP2025DN
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Color LaserJet CP2025DN.  The alignment of the colors is incorrect.  Repeated "Calibrate Color" does not fix the issue.  Reset to factory defaults also did not correct the issue. I am including a scan of the Diagnostics Page.  Can anyone point me to a way to manually adjust color alignment or a tool that can do this via the scan of the diagnostic page?  *Any guidance* would be appreciated.

 

Thanks! Epson_04222021120445.jpgEpson_04222021120608.jpg

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2021 03:51 PM

HP Recommended

More informations you find here: About Original HP Cartridges 

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View solution in original post

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6 REPLIES 6

‎04-23-2021 02:19 PM

HP Recommended

Hello @mshafer-99,
Welcome to the HP Support Community!

 

Print a supplies status page > photograph (or scan) this page > upload this page here.

Then we'll see.

 

Regards
Andreas

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Inquiries via private messages (PM) cannot be answered.
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‎04-23-2021 02:34 PM - edited ‎04-23-2021 02:39 PM

HP Recommended

Thanks for looking into this.  I see the volunteer tag on your signature block.  I appreciate it.

 

Epson_04232021132743.jpg

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‎04-23-2021 02:42 PM - edited ‎04-23-2021 02:46 PM

HP Recommended

supplies_no_serials.jpg

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‎04-23-2021 03:04 PM

HP Recommended

Hi,

 

these ReFill cartridges are defective!
Replace all cartridges with Original HP cartridges.
Then the printer works again without problems.

 

Last Used Date: 20190130 !

 

But if you are 100% sure that these are Original HP cartridges, then claim them all. Original HP cartridges are covered by HP's warranty.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

I'm not an employee of HP, I'm as volunteer here.
        
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‎04-23-2021 03:23 PM

HP Recommended

They are authentic as far as I know.  How do I spot a counterfeit beside the chips being wonky?   Thanks for the tip on RMA'ing them.  I'll give that a try.

They look authentic to me.They look authentic to me.

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‎04-23-2021 03:51 PM

HP Recommended

More informations you find here: About Original HP Cartridges 

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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