Unable to change payment methods

[Sean153]

I have been attempting for the last couple of days to update my payment methods when I do so,  the page constantly refreshes.

I have made attempts to contact HP about this through Whatsapp, i am promised a live agent but every time but none ever appears on the chat.

It is very frustrating and time consuming.

[Raj_05]

Hi @Sean153,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with updating your payment methods for your HP printer. Here are some general steps you can try to resolve the problem.

Clear Browser Cache:

• Clear your browser cache and cookies. Sometimes, outdated or corrupted browser data can cause issues. After clearing the cache, restart your browser and try updating your payment methods again.

Use a Different Browser:

• Try using a different web browser to access the HP printer payment page. Sometimes, compatibility issues can lead to problems with certain browsers.

Update Browser:

• Ensure that your browser is up to date. An outdated browser may not be compatible with the website's features.

Disable Browser Extensions:

• Disable any browser extensions or add-ons that might be interfering with the payment page. Ad blockers or privacy-focused extensions, for example, could cause issues.

Check Internet Connection:

• Ensure that your internet connection is stable. A weak or intermittent connection can lead to page refresh problems.

Try Incognito/Private Mode:

• Open the payment page in incognito or private mode. This will open a new session without any cached data or extensions, helping you determine if the issue is related to your browser settings.

Use a Different Device:

• If possible, try accessing the payment page from a different device. This can help determine if the issue is specific to the device you are currently using.

Check for Website Status:

• Check if there are any known issues with the HP website or payment system. Sometimes, websites experience technical difficulties that affect specific functionalities.

Try at Different Times:

• Sometimes, high traffic on a website can cause issues. Try accessing the payment page at different times of the day when the website may be less busy.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support