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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-02-2024 07:05 AM

HP Recommended
Product: HP DeskJet 2632 All-in-One Printer
Operating System: Microsoft Windows 11

Can anyone please advise on a problem I have printing in black on my HP Deskjet 2632. Cartridge is quite new, ink levels show ok and all actions to clean print head, cartridge etc fail to resolve the situation.  I'm on Instant Ink but not due a new one yet as it's showing full. Is it possible to request a replacement cartridge? I can't find the option. 

Category:
1 REPLY 1

‎02-05-2024 06:00 AM

HP Recommended

Hi @Kmayhew,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with a black ink cartridge.

 

Please try steps # 4 and 5 from this document. 

 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Nal_NR-Moderator
I am an HP Employee

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