Unable to resolve cartridge jam error

[Jacques47]

Cartridge head is stuck.  It will not move.  there is no paper jam seen, The printer locked up prior to printing a document

[Hawks_Eye]

Hi @Jacques47 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand you are facing carriage jam issue with your printer.

Try the below suggestions -

Check for obstructions in the carriage path

Remove any loose paper or obstructions that might be blocking the carriage path.

Turn off the printer, and then disconnect the power cord.

Open the cartridge access door to get to the carriage inside the printer.

EXAMPLES OF A CARTRIDGE ACCESS DOOR

1. 

Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.

EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH

1. 

If the carriage has a latch, gently press it down to make sure it is locked into place.

1. CAUTION: 

Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.

EXAMPLES OF THE CARRIAGE LATCH

1. 

If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

1. CAUTION: 

Do not force the carriage to move if it is locked or stuck. This can damage the printer.

Close the printer door.

Reconnect the power cord, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

1. NOTE: HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

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Take care, and have an amazing day! 

Regards, 

Hawks_Eye